March 07, 2018 at 06:57 PM
By Swav Gav
Thought I’d share a story with you guys that may be of interest;
I was lucky enough to get a new set of AP2 718s for Christmas and Santa brought the 2018 tour bag too.
With the weather the way it was, I never got out with them until late January and new right away I’d made the correct choice - such a good feel from the club head and the custom fitting made everything come together too. I got home and, as per every round, got the clubs out to get them washed and to my surprise/horror the pitching wedge and 9 iron were badly marked (see pics). Something wasn’t right as I’d hit the wedge maybe 6 times max and all with a brand new ProV1X.
I called Titleist and Snainton Golf the next day and explained the story, they both suggested I send the clubs back for review.
The point of the story is to highlight the excellent customer service I experienced from both Titleist and Snainton; two brand new clubs sent back to me within two weeks with apologies.
I’m a big believer in the true mark of customer service being how a company/shop/person deals with adversity. In a strange way my overriding emotion is relief - this means my brand loyalty with titlest can continue and without coming close to being compromised.
Thanks for your help all at Snainton Golf and Titleist UK.
Haven't registered for Team Titleist yet?