Trouble with a premium stand bag

Follow Thread

By Paul T

  • 0 Likes
  • 2 Replies
  1. Paul T

    Paul T
    Clinton Township, MI

    I was hoping someone could put me in contact with or point me in the right direction for assistance from Titleist with some trouble I am having with a stand bag. I bought a Premium stand bag from Golfsmith in the summer of 2009. I have had to send it via Golfsmith back in for repairs via to the stand portion in the winter of 2009 & the winter of 2010. Unfortunately it happened again this summer & now not just the legs but the actual stand portion does not allow the bag to stand on its own. I took it back to Golfsmith & they told me that Titleist refused to repair it again because they only have a 1 year from date of purchase warranty yet they fixed it at the end of 2010. They told me I would have better luck contacting Titleist myself which I thought may be a way to not have to help me out because they did not want to deal with the issue? I realize golf bags do not last forever but I expect when I pay $200 to get a little more life out of it. The bag itself is in great shape but useless without the stand. I have never had any trouble with any of my Titleist clubs after a 1 year period, not sure what has happened now. In the end all I want is the bag repaired but if it can not be then maybe mutual resolution on how to replace it. Thank you in advance for any help provided. Paul

  2. Cath D.

    Cath D.
    Carlsbad, CA

    Hi Paul, There is a 1 year warranty on the bag and they were able to help you in 2010 because they had the parts to send to you. I forwarded your post to our bag department and someone will be contacting you shortly.
  3. T Raymond

    T Raymond
    Jackson, MI

    Cathi,

    I have a 2011 model year 14 way stand bag that is tearing at the strap where it connets at the bottom. Is this covered under the warranty?  Can I have it replaced?  I have only had it less then one year. 

    Thanks

    Tom

Please login to post a comment.

Sign In

Haven't registered for Team Titleist yet?

Sign Up