Early this morning i joined the Team Titleist web sight, i was looking for a way to get ahold of someone at Titleist because i wasn't getting any anwsers from the golf shop i had ordered a set of AP2 712 irons from, and they where way overdue.With-in a couple of hours Cathi from the concierge desk emailed me and asked me to call her on her direct line. She took my info, and with-in one hour had my clubs located and on there way.Thank you Cathi,now days it's hard to find peaple that do what they say,when they say.Wish there were more like you out there.