How long do special orders usually take?

RE: How long do special orders usually take?

ck — Wed, 15 Sep 2021 06:38:55 GMT

Anyone ordered recently and got their items? Just trying to get a feel for the lead times right now....customer service was very quick to answer questions but every thread on the forums is full of people who were told 6 weeks and waited 20+ weeks

Also, theres a build email that goes out when they start assembling your product? Its just easier for me to wait when I know how each part of the process will go.

RE: How long do special orders usually take?

ck — Wed, 15 Sep 2021 06:02:31 GMT

RE: How long do special orders usually take?

Richard G — Thu, 13 May 2021 19:19:52 GMT

Which shafts did you order? I have T300 on order with AMT black shafts 2° up and standard grips.

RE: How long do special orders usually take?

KLeLievre — Mon, 10 May 2021 17:38:33 GMT

Ordered custom t300 on April 14 thru Global Golf, was told up to 6 weeks. Today (26 days later) I called and my shafts haven't even arrived for the build yet. The grips I wanted were out of stock which was never brought to my attention. Glad I called...pretty aggravating experience overall now there telling me end of June possibly...I would've never ordered these clubs had I known it was going to take this long.

RE: How long do special orders usually take?

David S — Fri, 08 Jan 2021 15:42:30 GMT

Same thing for me except my order was placed the first week of November.

RE: How long do special orders usually take?

Christopher S — Thu, 07 Jan 2021 19:14:44 GMT

Ordered after fitting a set of t100S on November 25. Just told to expect backorder thru March. Wow.

RE: How long do special orders usually take?

Zachary O — Thu, 07 Jan 2021 02:55:58 GMT

I ordered a set of T300 irons from the PGA Tour Superstore in Myrtle Beach last Friday. The guy that fitted me told me they would arrive the first of February but I haven’t received an email from the Store yet with any tracking information. Was wondering when that would come in. Thanks!

RE: How long do special orders usually take?

Bret C — Tue, 01 Dec 2020 17:47:32 GMT

I special ordered everything (TSi3 Driver, TSi2 wood, TS2 hybrid, T-100s irons and 2 SM8 wedges) back on October 28th after spending a day at the Titleist Performance Institute in Oceanside, CA. I received the hybrid and Vokey wedges rather quickly (about 2-3 weeks) BUT am still waiting on the Driver, 3-wood and set of irons. It's now December 1st. I'm told, through my pro-shop, I should be receiving the remainder of the order "EARLY" in December. Fingers crossed!

RE: How long do special orders usually take?

MGoebel — Thu, 12 Nov 2020 18:33:21 GMT

I got an update on my order for T300s placed Oct 28th. Originally the ship date was Dec 14th. Now, Dec 7th. Woo Hoo!!

RE: How long do special orders usually take?

George W — Mon, 02 Nov 2020 20:39:15 GMT

I special ordered SM8 46 bent yo 47 inch longer and 2 degrees upright.It took 5 weeks, finally they said it was being held up for the grip, cp2 pro mid. I said ship it without the grip ill put it on, was there in 3 days.

RE: How long do special orders usually take?

19hole — Mon, 02 Nov 2020 12:31:19 GMT

T300 is on backorder until the end of November.

RE: How long do special orders usually take?

MGoebel — Mon, 02 Nov 2020 00:02:20 GMT

I placed a custom order for a set of T300's on Oct. 28 and was told 2 days ago that they're on back order to ship Dec. 14th. 3-W2, Tensei Stiff, 1/2" over, 1.5 weak lie, +2 wraps 1/32", Tour Velvet grips. Merry Christmas!!

RE: How long do special orders usually take?

kent — Fri, 30 Oct 2020 14:08:25 GMT

Have u received clubs yet?? Ate they standard or custom

RE: How long do special orders usually take?

Kevin J — Thu, 03 Sep 2020 20:45:47 GMT

I ordered T300's on August 6. Was told 2-3 weeks and it was a month today.

RE: How long do special orders usually take?

Ian C — Thu, 27 Aug 2020 20:57:52 GMT

I worked with a Titleist fitter during one of their Titleist Thursday events to place an order for my new custom set of T100s in July 2020.

I was told that their factory was currently running on all cylinders with 3 shifts, and to expect my order to arrive within a week.
I thought the timeline was very aggressive considering it included shipping & transit time as well, but lo and behold, they arrived in exactly 5 business days and I couldn't believe it.

Your mileage may vary depending on your physical location.

RE: How long do special orders usually take?

Don O — Thu, 27 Aug 2020 19:31:30 GMT

In my experience, I only order through pro shops. As a regular customer, I get a slightly better price than at a large retailer and I get great service. The order gets to Titleist the next business day, and they notify me if there is an expected delay. So far, Titleist has under-promised and over-delivered on estimated shipping dates.

The one time I did order from a box store, it was a nightmare to track the shaft. There was no one person or number to call to check. At least the pro shop doesn't make up stories or dates to get rid of me.

Stuff will happen, but I do get the correct information.

RE: How long do special orders usually take?

a7090a7d44 — Thu, 27 Aug 2020 17:14:19 GMT

That is about the same story for my T400 order. I ordered on 6/10 I think it was thru TGW. They first told me 3-4 weeks, then told me 7/19, then told me 7/31. The final date they gave me was 10/21. They said upright was back ordered along with grips. I had to contact customer service each time they missed a ship date. Nobody informed me of any changes without me contacting them to find out what was going on.

RE: How long do special orders usually take?

GMcClanahan — Wed, 26 Aug 2020 18:19:17 GMT

I should also add a couple of things the Titleist fitter said. He said 2 degree upright gap wedge heads were on backorder, but my set was 1 degree up so that did not affect me. And the Tour Velvet 360 black and white grips were on backorder, so I went with the black and grey. So as someone noted above, it depends on what components they need to build your set that may drive longer manufacturing times.

And it is a crazy world we live in.

RE: How long do special orders usually take?

Chris M — Wed, 26 Aug 2020 15:01:34 GMT

I placed an order for T100's and SM8's on 8/4. I was told 2-3 weeks to ship. I received the wedges on 8/24. Last week I checked on the status of the T100's and was told 6 weeks! Apparently the heads are on backorder. I cancelled my order and will reorder when they are back in stock. Needless to say I was very disappointed.

RE: How long do special orders usually take?

Steve S — Wed, 26 Aug 2020 04:50:18 GMT

I ordered t300 irons back in March and got fast service. I recently ordered two woods and got really slow service. I ordered around 7/25 after a Titleist fitting at a local golf club and still haven’t got my clubs but they were shipped today. Pretty disappointed because my order didn’t show in their system for a long time and they never updated me on timing. Hopefully, worth the wait.

RE: How long do special orders usually take?

GMcClanahan — Wed, 26 Aug 2020 03:46:14 GMT

I just got fit last week for a special order on some T200s and got an email last night that they started building them.

T300 Backorder?

Eric B — Tue, 25 Aug 2020 20:32:14 GMT

Ordered a set of T300s on 6/11/2020. They still aren't here about 2.5 months later. Fitted and ordered from PGA Superstore, they seem to have bad info in their system - anticipated ship date still shows 7/31 (almost a month ago).

Anyone else having issues? I'm on hold with customer service for the last hour or so and can't get a reply via email for the last month, despite several follow ups.

RE: How long do special orders usually take?

Garrett C — Tue, 25 Aug 2020 20:18:04 GMT

Hello- I ordered a set of vokey sm8’s as a special order through my local dicks sporting goods. They just have the stock grip and shaft, so I expect they won’t take that long to build. The order was placed on 8/21 and I was just trying to get a sense of when they would ship and then when they would arrive. Thanks.

Black t200s

Josh J — Tue, 25 Aug 2020 03:28:58 GMT

Ok first these things are beautiful second if I ordered these like a week and a half ago will they arrive at the club house I ordered them through on the 28th release date?

RE: How long do special orders usually take?

pulplvr — Thu, 06 Aug 2020 21:15:59 GMT

[quote user="Derek H"]When did you place your order? Just wondering how long you had to wait overall.

[/quote]

11 July by email to the fitter. Not sure if the order went in that day or the following Monday, the 13th.